Visitation Policy

At Cliffena Cares, the safety, dignity, and emotional well-being of our residents are our highest priorities. In compliance with Florida’s “No Patient Left Alone Act” (Florida Statute § 408.823), we welcome and encourage family and friends to visit their loved ones, ensuring that no resident is ever left without meaningful in-person support.

1. Visiting Hours

• Daily: 9:00 AM – 8:00 PM

• Essential Caregivers: May visit outside of regular hours, as arranged with our care team.

We aim to balance open visitation with respect for all residents’ comfort and rest.

---

2. Essential Caregiver Designation

Florida law ensures that each resident may designate an Essential Caregiver Visitor who:

• Is permitted to visit in all circumstances, including during health emergencies (e.g., COVID-19).

• Provides emotional support, companionship, or assistance with care.

• May visit for at least 2 hours daily, in addition to standard visiting hours.

Residents or their representatives may designate their Essential Caregiver by contacting our front office.

---

3. General Visitor Guidelines

To keep our community safe and welcoming, visitors are asked to:

• Check in and out at the reception desk.

• Wear a visitor badge provided at sign-in.

• Follow infection-control practices, including hand hygiene and wearing masks when requested.

• Refrain from visiting if experiencing fever, cough, sore throat, or contagious illness.

---

4. Children & Pets

• Children are welcome when accompanied and supervised by an adult at all times.

• Pets (therapy or service animals) are welcome with prior approval from administration.

---

5. Overnight Stays

• Not permitted, except under special end-of-life circumstances with prior arrangement.

---

6. Respect for Residents’ Privacy

• Visits should take place in designated common areas, unless a resident invites visitors to their private room.

• Please be mindful of the privacy, dignity, and quiet time of all residents.

---

7. Special Circumstances

• End-of-Life Care: Extended visiting hours and overnight accommodations for loved ones will be arranged compassionately.

• Emergencies: Visitation will not be suspended. Safety measures may be in place, but in-person visitation cannot be denied under Florida law.

---

8. Virtual Visits

When family members cannot visit in person, we offer:

• Video calls (Zoom, FaceTime, or Skype).

• Phone call assistance for residents.

---

9. Contact Information

For questions or to schedule visits, please contact:
Phone: 772-867-0773
Email: debknight@cliffenacares.com